FAQs
Frequently Asked Questions
When will my order ship?
We usually pack and ship your order within 1 to 5 business days. Once it’s on the way, you’ll get a tracking link via email so you can follow it right to your doorstep.
Shipping Policy
Do you offer returns or exchanges?
Absolutely. If something’s not quite right, you can return or exchange it within 30 days — as long as it’s in new condition. We’ll cover return shipping, too.
Return and Refund Policy
What payment methods do you accept?
Right now, we accept PayPal for a fast, secure checkout. More payment options are on the way soon!
Billing Terms and Conditions
Do you offer free shipping?
Yes! All orders come with free shipping across Malaysia. No minimums, no hidden fees.
How do I contact you if I need help?
We’re always here for you. Just email us at info@marisselane.com and we’ll get back to you within 48 business hours.